This application addresses the business, technology, and customer service needs of enterpises and telecommunications providers. It enables providers to utilize the full potential of their core business infrastructure, differentiate their market offerings from competitors, and generate revenue from quality services.

This sophisticated, plug-and-play, service intelligence system enables providers to optimize service performance, manage services and Service Level Agreements (SLAs), and produce real-time infrastructure reporting. With ServicePath, providers are able to create new revenue streams, identify unused service capacity, and rapidly develop and deliver high-margin, quality-assured
services.

PerforMAX is a carrier-grade performance management, monitoring, and reporting system that allows enables network and IT operators to gain real-time control over enterprise-wide applications, networks, and associated equipment. Its highly scalable and distributable data collection engine automates the acquisition and storage of critical network performance data. This data is centrally stored and evaluated in a single repository, providing customers with a comprehensive, and accurate, enterprise-wide performance report on all systems, networks, and applications.

The demand for provisioning two broadband services, high-speed Internet access and television, and one narrowband service, telephone, over a single broadband connection continues to drive Internet growth around the world. In spite of this demand, Digital Subscriber Line (DSL) providers are challenged to attract, acquire, and retain customers.

DSLxcend was specifically developed to address this issue. It enables telecom providers to maximize network performance and deliver optimal end-user services by detecting and correcting service issues that impact the performance of the telephone lines, access server edges, and , the core network. Unlike other client applications and point-based probes, DSLxcend evaluates service activation, state performance, loop impairments, Digital Subscriber Line Access Multiplexer (DSLAM) congestion, and core infrastructure metrics against Service Level Agreements (SLAs), and takes appropriate corrective action

As enterprises move toward a fully converged network infrastructure, managing network performance has become a focal point for network administrators. NetTraffic provides integrated performance monitoring, traffic analyzing, data reporting, and troubleshooting services. After collecting and analyzing network data, NetTraffic generates a comprehensive report of network traffic, protocol types, and application bandwidth usage. This data can be viewed in real-time, allowing for rapid and accurate troubleshooting

NETraffic™ is an integrated performance monitoring, traffic analysis, reporting, and troubleshooting system that provides complete visibility into network infrastructure and associated applications. NetTraffic correlates and aggregates traffic data, generating an end-to-end view of network traffic, protocol types, and application bandwidth usage. Data collected from all sources can be viewed in real-time, allowing for rapid and accurate troubleshooting.

The demand for ethernet services on Metropolitan Area Networks (MAN) is increasing rapidly because of their cost-effective infrastructure and inherent suitability for converged voice, video, and data applications. As enterprises begin to utilize these services, they expect service providers to ensure a high quality of service and meet SLAs.

SmartMetro Ethernet is an SLA management and reporting solution that enables service providers of ethernet on MAN to proactively monitor SLAs in real-time, initiate actions required to restore degrading Quality of Service (QoS), and provide detailed SLA compliance reports to end-users.

It delivers clear and measurable financial return by:

* Decreasing time required to deploy new ethernet services on MAN

* Enabling service providers to fulfill customer expectations, which increases customer retention

* Reducing time required to detect and resolve performance issues

* Automatically detecting and resolving performance issues, which decreases the number of SLA penalties