NetTraffic pioneered a new generation of software solutions that enable telecom service providers and large enterprises to integrate front and back office applications, evolving their network operations toward a ‘service operations center’ or SOC. Our revolutionary ServicePATH® Service Intelligence and PerforMAX® Performance Management solutions were among the first to bring a service and customer focus to operations management, helping business and IT managers drive new revenues while reducing operational costs and improving customer satisfaction.

These visionary solutions are built on a patented Service Intelligence Framework that includes a number of technological breakthroughs in service assurance and performance management.

Service quality is one of the most powerful differentiators for anyone delivering service today – whether to paying subscribers or internal employees. By assuring service quality, our Service Intelligence Framework helps carriers and IT organizations meet and exceed user and customer expectations, optimize infrastructure utilization and offer new, value-added services and applications, generating substantial revenues and savings in the process. One of the unique advantages of the Service Intelligence Framework is that it was built using an information model architecture rather than one based upon data-mart architecture. This information model has three main differentiated and innovative technologies:

• Data abstraction and modeling

• A powerful integration platform

• Industry proven scalability

To achieve optimum efficiency, providers must realize the promise of service automation from start to finish. The intelligent, pre-integrated Service Lifecycle Management capabilities built into our core solutions enable providers to rapidly automate the entire lifecycle of service delivery – from service provisioning through ongoing service assurance – and across disparate networks and business layer processes. This includes the ability to activate services across multiple vendors and technologies, and monitor the real-time delivery of that service from both an operational and customer perspective – managing every step of the process. The ultimate objective of Service Lifecycle Management is to selectively enable true service assurance mechanisms where problems can be predicted and preemptively corrected through collaboration and interaction with other OSS applications.

For a large-scale network, our platform provides both vertical and horizontal scalability to ensure that deployments can scale smoothly to encompass vast numbers of services, users, subscribers and infrastructure elements. Scalability and performance are achieved at optimal cost efficiency including the costs of software, hardware, and operational maintenance.

Vertical scalability is achieved using an n-tiered architecture and distribution capabilities at each tier. The platform embraces a fully distributed cooperative processing model with supporting multi-dimensional vertical scalability. This distributed architecture enables the platform to satisfy various scale and performance requirements for different sizes of deployments. It also provides the capability to support the growth of the network, applications, traffic and services in several dimensions – subscribers, users, services, applications, network, traffic and transport technologies, and geographic distribution – with minimal to no disruption to operations and at minimum cost.